Moozy Shop

Your data

Delete Your Account

You can delete your Moozy Shop account at any time, in the app or by asking us.

In the app

  1. Open the Moozy Shop app and log in with your phone number.
  2. Open the Account tab and tap your name at the top to open Your profile.
  3. Scroll to the bottom and tap Delete account.
  4. Read what is deleted, type DELETE and tap Delete my account. You are logged out and the account is deleted straight away.

If an order is still in progress, wait until it is delivered or cancelled first.

Without the app

Contact us from the phone number you registered with, and ask us to delete your account. We confirm it is your account and delete it within 7 days.

Contact details will be added here soon.

What is deleted

  • Your name, email address and phone number.
  • Your saved addresses and your cart.
  • The devices registered for notifications. You are logged out everywhere.

What we keep, and for how long

Records of orders you placed (items, prices, payments, refunds, invoices, and the name and delivery address on each order) are kept for as long as tax and accounting laws require, currently up to 8 years. They are not used for anything else.

You can sign up again later with the same phone number; it starts as a new account without your old history.