This policy explains when you can cancel an order with Moozy Shop and how refunds work.
Cancelling an order
- You can cancel an order in the app until we pack it. After that it can no longer be cancelled from the app; contact us and we will help where we can, until it ships.
- Orders paid online that are not paid within the time shown at checkout are cancelled automatically.
- We may cancel an order if items are unavailable, or the order cannot be delivered to the address. You will be refunded in full for anything you paid.
Unavailable items
If we cannot supply an item, it is removed from your order. For online payments, the amount for that item is refunded automatically; for cash on delivery, you simply pay less.
Damaged, wrong or missing items
Check your order at delivery. If an item is damaged, wrong, missing or expired, contact us within 24 hours of delivery with your order number (and a photo, where possible). We will refund or replace the item.
How refunds are paid
- Refunds for online payments go back to the original payment method (UPI, card, bank account or wallet).
- Once we issue a refund, it usually reaches you within 5 to 7 working days, depending on your bank or payment app.
- Cash on delivery orders are refunded to a UPI ID or bank account you give us.
Contact
- Moozy Shop